1Who we are
Caregivershome is a trading name of K2026726674 (SOUTH AFRICA) (PTY) LTD, CIPC registration number 2026/726674/07 ("we", "us"). We are the responsible party for personal information collected through caregivershome.co.za.
This policy explains, in plain English, how we handle your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA). Our Information Officer, Mr F. Nzama (Director & Founder), is registered with the Information Regulator (registration ref. 2026-069173).
We operate from a home office and do not receive visitors. Please contact us by email, phone or the WhatsApp button on our site.
2What we collect
- Clients (care or cleaning requests): your name, phone number, email address, the address where the service is needed, and details of the care or cleaning needed. If you book for someone else, such as a parent, the relevant details about them.
- Agents (caregivers and cleaners who register): name, ID number, contact details, the towns you can work in, and the documents you send for vetting (for example ID copy, references or certificates).
- Payments: handled by our payment provider Yoco. We see whether a payment succeeded, the amount and reference. We never see or store your card details.
- Invoices: if you type an email address on the payment page, we use it to send your invoice.
- Messages: anything you tell us by email, phone or WhatsApp.
- Chat messages: Messages sent through the Caregivershome chat are kept for security and safety purposes, to protect our clients and agents. They may be reviewed by Caregivershome if there is a concern or complaint, and they are deleted 12 months after the chat closes.
- Location: If you are matched with a caregiver, we show your home address only to that caregiver, only for the duration of your booking, so they can navigate to you. A caregiver may choose to share their live location with you during a job; only their latest position is shown, and it is deleted when sharing stops or the job ends. Our public area map shows approximate town-level areas only, never names, phone numbers or home addresses.
- Website visits: anonymous statistics about how our site is used, collected by Google Analytics (see section 10).
3Why we use it
- To match a client with a suitable, vetted agent and arrange the job.
- To screen and vet agents so clients and agents stay safe.
- To take payment, send invoices and keep our financial and tax records.
- To answer your questions and handle complaints.
- To meet our legal duties.
We do not sell your information and we do not use it for third-party advertising.
4Lawful basis
We process your information because: you asked for a service or registered with us and we need it to do what you asked (contract); we have a legal duty, such as keeping tax records; it protects a legitimate interest, such as vetting agents for safety; or you gave consent. Where we rely on consent you can withdraw it at any time.
5Who we share it with
- Matched agents receive only what they need for the job: usually your first name, contact number, service address and the job details.
- Clients receive only the matched agent's name and the details needed for the visit, never their ID number or documents.
- Yoco, to process payments securely.
- Our hosting provider, which stores our website and records on secure servers.
- Google, which provides Google Analytics, our website visitor statistics (see section 10).
- Authorities, only where the law requires it.
Our service providers may only use your information to provide their service to us.
6How long we keep it
Request and job records are automatically deleted after 90 days. We keep only a simple count of jobs each agent has completed, without client details. Payment and invoice records are kept for as long as tax law requires. Agent vetting documents are kept while the agent is registered with us and deleted when they leave or ask us to remove them, unless the law requires us to keep them.
7How we protect it
We use secure (HTTPS) connections, password-protected admin access, and limit access to people who need it. Card payments are handled entirely by Yoco. No system is perfectly secure; if a breach affects your information we will tell you and the Information Regulator as POPIA requires.
8Your rights
You have the right to:
- Access: ask what information we hold about you.
- Correction: ask us to fix information that is wrong or out of date.
- Deletion: ask us to delete your information where we no longer need it or are not allowed to keep it.
- Objection: object to us using your information, including for direct marketing.
Email hello@caregivershome.co.za or call 087 265 0753. We may ask you to confirm who you are first. There is no charge for a reasonable request.
9Complaints to the Information Regulator
If you are unhappy with how we handled your information, please contact us first so we can fix it. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za.
10Cookies and website analytics
We use essential cookies and similar storage needed for the site to work (for example to keep the admin dashboard signed in and let the app version work offline).
We also use Google Analytics to count visits and see how our pages are used, for example which pages are visited most, roughly which area visitors come from, and what type of device they use. This helps us improve the site. Google Analytics collects this information through cookies on your device. Your IP address is anonymised, and we do not send your name, ID number, phone number or anything you type into our forms to Google. Google may process this information outside South Africa, under its own data protection safeguards.
We do not use advertising cookies. You can block or delete analytics cookies in your browser settings, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout. Our site works normally without them. Questions? Email hello@caregivershome.co.za.
11Children
Our services are for adults (18+). We do not knowingly collect information from children, except details a parent or guardian gives us about a child who needs care, which we use only to arrange that care.
12Changes to this policy
We may update this policy. The latest version and its date will always be on this page.
13Contact our Information Officer
- Company name
- K2026726674 (SOUTH AFRICA) (PTY) LTD
- Trading as
- Caregivershome
- Legal status
- Private company registered in South Africa
- CIPC registration no.
- 2026/726674/07
- Director & Founder
- Mr F. Nzama
- Information Officer
- Mr F. Nzama (Director & Founder)
- Information Regulator ref.
- 2026-069173
- Address
- Home office (no visitors). WhatsApp us using the button on our site.
- Website
- caregivershome.co.za